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Terms of service

Last updated: October 2025

Overview

This website is operated by KONÉ Official Cph ApS (CVR 33384386). Throughout the site, the terms “we”, “us”, and “our” refer to KONÉ.

KONÉ offers this website, including all information, tools, and services available from this site (collectively, the “Services”), to you, the user, conditioned upon your acceptance of these Terms of Service (“Terms”), together with all other policies and notices referenced herein.

By visiting our site and/or making a purchase, you engage in our Service and agree to be bound by these Terms. These Terms apply to all users of the site, including, without limitation, customers, browsers, vendors, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the site or use any of our Services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.


1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws (including, but not limited to, copyright laws). Any breach of these Terms will result in immediate termination of your access to the Services.


2. General conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmission over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.


3. Accuracy, completeness and timeliness of information

We do our utmost to ensure accuracy, but are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify the contents of the site at any time, without obligation to update any information.


4. Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time, without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


5. Products and services

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

We make every effort to display the colors and details of our products as accurately as possible. However, we cannot guarantee that your device’s display will reproduce colors with complete accuracy.

We reserve the right to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

All descriptions, images, and pricing are subject to change at any time without notice.

We do not warrant that the quality of any products or services will meet your expectations, or that any errors in the Service will be corrected.


6. Accuracy of billing and account information

We reserve the right to refuse or cancel any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event of such a change or cancellation, we will attempt to notify you using the email or phone number provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.


7. Optional tools

We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge that such access is provided “as is” and “as available,” without any warranties, representations, or conditions of any kind.

Your use of these optional tools is entirely at your own risk and discretion. Any new features or tools added to the website shall also be subject to these Terms.


8. Third-party links

Certain content, products, or services available through our Service may include materials from third parties.

We are not responsible for examining or evaluating the accuracy or content of third-party materials and do not warrant or assume liability for any third-party websites.

Please review third-party policies carefully before engaging in any transaction with them.


9. User comments and submissions

If you send us creative ideas, suggestions, or other materials (collectively “comments”), you agree that we may, without restriction, edit, copy, publish, distribute, translate, and use them in any medium at any time.

We are not obligated to (1) maintain any comments in confidence, (2) pay compensation for any comments, or (3) respond to any comments.

You agree that your comments will not violate any rights of third parties and will not contain unlawful, abusive, or obscene material.


10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.


11. Errors, inaccuracies and omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions in the information presented on our site, including descriptions, pricing, or availability.

We reserve the right to correct any errors and update or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).


12. Prohibited uses

You may not use the site or its content:

  • For any unlawful purpose;
  • To violate any international, national, or local laws;
  • To infringe upon intellectual property rights;
  • To harass, abuse, or discriminate against others;
  • To submit false or misleading information;
  • To upload viruses or malicious code;
  • To collect personal information of others without consent;
  • To interfere with or circumvent the security features of the Service or the Internet.

Violation of any of these prohibitions will result in immediate termination of your access to our Services.


13. Disclaimer of warranties and limitation of liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without any warranty, representation, or condition of any kind.

In no case shall KONÉ Official Cph ApS, its directors, employees, affiliates, or partners be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products purchased.


14. Indemnification

You agree to indemnify, defend, and hold harmless KONÉ Official Cph ApS and its partners, employees, and affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.


15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable.


16. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms by notifying us that you no longer wish to use our Services. We may terminate this agreement at any time without notice if you fail to comply with any provision of these Terms.


17. Right of widthdrawal and returns

If you are a consumer residing within the EU, you have the right to withdraw from your purchase within 14 days from the day you (or a person you designate) receive your goods.

To exercise this right, please contact us at customerservice@koneofficial.com within 14 days.

Returned products must be unused and in their original condition and packaging. You are responsible for the cost of return shipping, unless otherwise agreed.

Refunds will be made within 14 days after we have received the returned item or proof of return shipment. If the product has been used or damaged beyond what is necessary to determine its nature, characteristics, or functioning, we may reduce the refund accordingly.


18. Defects and warranty

Under Danish law, you have a 2-year right of complaint for products that are defective.

If you believe your product is defective, please contact us as soon as possible at customerservice@koneofficial.com and include photos and your order number.

If your complaint is justified, we will repair, replace, or refund the product and cover reasonable return costs.


19. Governing law

These Terms, and any separate agreements under which we provide you Services, shall be governed by and construed in accordance with Danish law.

Any disputes shall be brought before the Danish courts.


20. Changes to terms of services

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website.

It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.


21. Contact information

KONÉ Official Cph ApS
Borgergade 15B

1300 Copenhagen
Denmark


CVR: 33384386

Email: customerservice@koneofficial.com
Website: www.koneofficial.com