Privacy policy
Last updated: October 2025
This Privacy Policy explains how KONÉ Official Cph ApS (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.koneofficial.com (the “Site”), or otherwise interact with us (collectively, the “Services”). By using our Site, you agree to the practices described in this policy.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, our services, or applicable law. Any updates will be posted on this page, and the “Last updated” date above will be revised accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.
2. Information We Collect
The personal information we collect depends on how you interact with KONÉ.
We may collect and process the following types of data:
- Contact details (name, address, email, phone number)
- Order information (billing, shipping, and payment details)
- Account information (login details, purchase history, preferences)
- Technical data (IP address, browser type, device information, cookies)
- Communications (emails, messages, or feedback you send us)
We collect this information when you browse the Site, make a purchase, create an account, subscribe to our newsletter, or contact us for support.
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer care and support
- Improve our products, services, and website experience
- Send service-related updates and marketing communications (only with your consent)
- Comply with legal obligations and prevent fraud
We do not sell or rent your personal data to third parties.
4. Sharing Your Information
We share personal information only with trusted partners necessary to operate our business, including:
Shopify Inc., our e-commerce platform provider
- Payment processors (to securely handle your transactions)
- Shipping and logistics partners (to deliver your orders)
- IT and analytics providers (to improve site functionality and experience)
All partners process your data under strict data protection agreements and in compliance with the EU General Data Protection Regulation (GDPR).
5. Cookies and Analytics
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.
You can control or disable cookies through your browser settings at any time.
For more details, please see our Cookie Policy (if applicable).
6. Your Rights
As a resident of the EU/EEA, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Request restriction or portability of your data
- File a complaint with your local data protection authority
If you wish to exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by law.
7. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy — for example, to complete your purchase, comply with accounting regulations, or resolve disputes.
8. Contact
If you have any questions about our privacy practices or wish to exercise your data rights, please contact us at: customerservice@koneofficial.com
KONÉ Official Cph ApS
Borgergade 15B
1300 Copenhagen
Denmark
