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Honest Luxury Since 2011

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Shipping policy

Last updated: October 2025

Shipping within Denmark

All Danish orders are shipped with GLS to your chosen parcel shop.
You will receive a tracking link once your parcel has been dispatched.

Delivery time: 1–3 working days.
Shipping cost: 60 DKK incl. VAT (approx. 8 EUR).
Orders above 3,000 DKK ship free of charge.


Shipping within the EU

Orders are shipped from our Copenhagen office using GLS, FedEx, or UPS, depending on destination and order size.
Delivery time: 2–6 working days.

We offer free shipping on non-sale orders above 3,000 DKK (approx. 400 EUR).
For smaller orders, shipping costs will be calculated at checkout.

All EU orders include Danish VAT.


Shipping outside the EU

Orders outside the EU are shipped with FedEx or UPS and typically arrive within 4–6 working days.

All orders are shipped Delivered Duty Paid (DDP), meaning that all local import duties and taxes are included in your purchase. You will not incur any additional customs fees upon delivery.

KONÉ Official ApS cannot be held responsible for delays caused by customs clearance or circumstances beyond our control.


We do not deliver to PO boxes.


Tracking your order

Once your parcel has been shipped, you will receive a confirmation email with a tracking link so you can follow its journey.


General information

  • Orders are dispatched as soon as payment is verified.
  • If your order contains multiple items, they will normally be shipped together.
  • Duty and sales taxes are non-refundable through KONÉ.
  • For any shipping-related questions, please contact us at customerservice@koneofficial.com.