Repair Service

KONÉ offers a two-year guarantee against manufacturing defects on all its products. Should you encounter any issues with the quality of your purchase, we will repair or replace the item.

If you would like to send a bag for repair, please email our customer service team at customerservice@koneofficial.com with a photo clearly showing the issue. We will assess whether the repair is possible and provide guidance on the next steps.

If your bag is over 2 years old, we would still love to repair it to extend its lifespan. The repair service costs 1000 DKK, which includes shipping and hand repair by our skilled Italian artisans.

Please allow up to three months for repairs, as all claims are returned to our producers in Italy for assessment. Note that manufacturing defects are evaluated on a case-by-case basis.

Please be aware that our warranty does not cover damage resulting from misuse, neglect, abrasion, exposure to high temperatures, solvents, acids, water, or normal wear and tear.